Terms and Conditions

The following terms on this page apply to bookings made in France and Switzerland. Applicable to bookings made from 30/04/2022.

For all bookings made in Austria from 22nd June 2020 onwards, please find the T&Cs here.

General Terms and Conditions

New Generation Ski and Snowboard Ltd is a booking agent for a series of companies that supply the ski/snowboard instruction covered by your booking.
By making a booking with us, you agree to the Terms and Conditions listed below. Please refer to our website for a description of the products referred to below.
Occasionally, we make special offers. If there are inconsistencies in the offer with these General Terms, the terms of the offer override these General Terms and Conditions to the extent that they do.
All prices quoted are for ski instruction at one of our designated resorts only. You must arrange and pay separately for all other potential costs connected with the lesson(s) booked, for example, any equipment hire, lift passes, accommodation and insurance.
All bookings are subject to the same Terms and Conditions, bookings made using a credit or gift voucher aren’t eligible for a cash refund, and a new voucher will be issued for the appropriate amount.

Contract

Your contract is with the Syndicat de New Generation (France), New Generation Austria GmbH (Austria) or New Generation Ski School SARL (Switzerland). You are contracting with the company/entity which is incorporated in the country in which your ski resort is situated (referred to “the Provider” below). References to “we”, “us” and similar references below are references to one of these companies. New Generation Ski & Snowboard Ltd will manage your booking. “You” is a reference to you, the person making the booking and those for whom you book lessons through New Generation Ski & Snowboard Ltd.
If we believe that incorrect information has been provided regarding the age or level of a child or adult, and we do not have space to move them to an appropriate lesson, we reserve the right to exclude them from the lesson without offering a refund or otherwise being liable to you.
Please make sure that you check where you need to meet our instructor for your lesson. This information can be found on our website, from your tour operator or booking agent, or with us. It is your responsibility to ensure that you and those that you arrange lessons for are in the right place at the right time for lessons. Any delays to the start time due to you not being able to locate the instructor will unfortunately not be refunded and we may not be able to make up the time at the end of the lesson.
In some lessons and clinics, your instructor might take you off-piste or outside of the piste markers. Please check your insurance policy to ensure that you have adequate insurance to cover you for injuries suffered off-piste. In some off-piste-specific sessions, you will be required to wear avalanche safety equipment. If you don’t have any, we can point you to where you may be able to hire suitable equipment. We reserve the right to remove clients from these sessions if appropriate safety equipment is not used by the client.
Skiing and snowboarding are hazardous activities and you undertake them at your own risk. You must obtain insurance for your skiing lessons. The Provider will not be responsible for death or any injury, losses or accidents however they may occur during lessons, other than where the accident is caused by the Provider’s own negligence. Instructors will decide what they consider in their sole discretion appropriate terrain for the level of skiers or boarders in their lessons. This may be on or off the piste. You must ensure that you, and everybody you book on behalf of, has insurance to cover this eventuality, or you must decline from going off-piste. If you or those for whom you have booked do so without such insurance, it will be due to your own negligence. If you or any of your party become uncomfortable, you must tell the instructor immediately so they can take immediate action to keep you safe.
There may be circumstances in which we need to contact you during your holiday. It is your responsibility to ensure that we have your current and up to date contact details, by a means where you will receive and notice our messages and attempts to contact you instantly.

Client Code of Conduct

All persons who use our services must always act in a safe and appropriate manner, both on and off the snow. Situations can develop for the worse very quickly in mountainous environments and without any prior indication that they might happen. We reserve the right to remove and exclude anyone from lessons without warning (and without giving any reason at the time) to those who are not adhering to relevant safety guidelines and/or directions from instructors. This can be expected where you are in any way endangering yourself or others, where the experience of other participants is being adversely affected, where physical or verbal abuse of any other person is evident or suspected, and whether or not you believe exclusion is acceptable or not. In such a circumstance you will not be entitled to any refund or reimbursement.
Such situations may include but are not limited to the following:
- not adhering to the safety guidelines mentioned by the instructor and/or using your common sense to keep yourself safe;
- not following directions given to you by the instructor;
- failing to adhere to the International Ski Federation Code of Conduct – ie the 10 FIS Rules of Conduct;
- skiing under the influence of alcohol or any drug that may adversely affect your physical coordination or mental state;
- putting any other person at risk of injury and/or in danger; and
- not following government safety protocols.
You remain responsible at all times for the conduct of persons for whom you book services of a Provider.

Operational Interruptions

If the resort is open (or partly open) the services will be delivered as planned to the extent available. Our instructors will use the open areas available to them to deliver the services in a manner that ensures your safety.
Interruptions in resort operations and how resorts choose to administer their businesses are completely outside of our control. Where decisions made by resorts impact the usual delivery of our services, you will not be entitled to any reimbursement, compensation or discount. Such situations may include but are not limited to the following: Technical malfunction, strike, adverse weather conditions, excess or insufficient snow cover, power failure, disease outbreak, epidemic, resort closure and/or volume restrictions on visitor numbers. Upon request, we will provide a letter to your insurer to assist you with your insurance claim. We will not be liable to you for any such event, howsoever arising.

Force Majeure

In no event shall the Provider of the services be held responsible or liable for any failure or delay in the performance of its obligations where it was legally and/or physically impossible for the lessons to be performed, such as an event covered by the term ‘Act of God’ (e.g. severe weather, volcano eruption, earthquake) or events such as war, epidemic, disease control measures implemented by the ski resort, government intervention (including deleted legislation and executive orders, refusal of licence to operate for political reasons, travel restrictions), strike, criminal and/or tortious conduct on your part or any other event beyond the control of the supplier (a “Force Majeure Event”).
- New Generation Ski and Snowboard Ltd shall notify the other party as soon as is practicable following the commencement of a Force Majeure Event.
- It is understood that we will use reasonable efforts which are consistent with accepted practices within the snow sports industry to resume performance as soon as and if practicable in the circumstances as they exist at the time;
- in the event of a Force Majeure Event, and where we are unable to resume performance in time for the contract to be fulfilled, you will not be entitled to a refund.

Cancellation

Payment is required in full at the time of booking (unless otherwise arranged and confirmed in writing by us). In order to qualify for a refund where due, you must inform us of all cancellations in writing by email to customersupport@skinewgen.com. In the event of cancellation by you for whatever reason, reimbursement will be calculated as follows:
- 45 days or more (before the first lesson commences) we will reimburse 100% of the booking value.
- 44 – 29 days (before the first lesson commences) we will reimburse 90% of the booking value.
- 28 – 15 days (before the first lesson commences) we will reimburse 70% of the booking value.
- 14 days or less (before the first lesson commences) there will be no reimbursement.
If you are unable to attend the lesson on the day, we will not reimburse you for the value of the missed lesson. We can provide a letter for your insurance company.
If one of the following happens exclusively due to COVID-19, we are offering a 70% refund up until 48hrs before the start time of your first lesson.
- You are prevented from travelling as a result of national or international government imposed travel restrictions.
- Total resort closure due to national or local government action.

Zero Risk – 100% Refund Guarantee Option

When Available & Applicable our ‘100% Refund Guarantee’ must be selected and paid for at the time of booking.
If you have purchased our Zero Risk 100% Refund guarantee option we’ll guarantee a full reimbursement up until 48hrs before the start time of your first lesson. In the event of cancellation by you for any reason. Please note the cost of the Zero Risk – 100% Refund Guarantee Cover is non-refundable.

Age Requirements for Our Lessons

We reserve the right to remove clients from our groups at the start of the lessons with no reimbursement if it is apparent to the instructor that the person does not meet the age restrictions stipulated above, and where applicable if the parent/guardian of the child cannot produce proof of their age.

Lesson Type	Group / Lesson	Age Requirements
Children’s Groups	Whippersnappers	4-5 years
Children’s Groups	Wallabies, Arrows, Bombers	6-12 years
Children’s Groups	Rockets	8-13 years
Children’s Groups	Freeride	10-13 years
Teen Groups	Pro Rider	13-17 years
Private Lessons	Private Lessons (ski or board)	3 years+
Adult Ski Groups	Adult Group Lessons	13 years+
Adult Ski Other	Clinics and Developer Sessions	16 years+
Snowboarding	Groups, Clinics, Developer Sessions	10 years+

Level

A full description of each lesson type and level is available on our website. It is your responsibility to make sure that you book yourself and the others in your party into the correct level and lesson type. Where we think it is necessary for safety reasons, or you have booked yourself or those in your party into the wrong level, we reserve the right to remove the pupil from the lesson without issuing a refund. Where possible we will move clients to a more level-appropriate group but this is not guaranteed.

Group Lessons & Clinics

At the start of group lessons, we will check your level. If necessary, we may move people between groups to ensure the smooth running of the lessons. Accordingly, we may have to alter group sizes; this may mean that groups increase to one above the advertised maximum.
Group Courses will leave the meeting point at the start time detailed on your booking confirmation. Please arrive 5 – 10 minutes prior to this to allow our team to check you into your session and provide you with any additional equipment you’ll need.
All Adult and Children Group lessons need a minimum of 3 people to run for their full duration.
If you’re the only person booked into a group, we’ll contact you no later than Friday of the preceding week to discuss your options:
- You can cancel the lessons for full reimbursement or;
- We’ll shorten the product into private sessions as outlined below.
  - Adult Group Lessons – 2 x 2 Hour Lessons
  - Adult Sunday Starter – 1 x 1 Hour Lesson
  - Childrens Group Lessons – 2 x 4 Hour Lessons
  - Childrens Sunday Starter – 1 x 1 Hour Lesson
  - Whippersnappers Groups – 2 x 2 Hour Lessons
  - Whippersnappers Sunday Starter – 1 x 1 Hour Lesson
  - Technical Clinics – 1 x 2.5 Hour Lessons
  - Off-Piste Courses can’t be shortened and will be cancelled
If there are only two pupils booked into an Adult or Children’s Group Lesson, the course will automatically be shortened from 5 days to 4 days. There will be no reduction in cost.
If there are only two pupils booked into one of our Off-Piste Group Lessons, the course will be shortened from 6 Hours to 4 Hours. There will be no reduction in cost.
We reserve the right to change the lesson start time. Should this happen, we’ll let you know.

Data Usage & Privacy

You can see how New Generation Ski and Snowboard Ltd use your personal data on our privacy policy page.
The privacy policies of the Providers are located at:
- Syndicat de New Generation; and
- New Generation Ski School SARL.

Photography

During your lessons, we may take photos and videos of clients (including children under the age of 18), for coaching and marketing purposes.

Contact Details

New Generation Ski and Snowboard Limited, an English company with registered number 08491313 and located at Fifth Floor Watson House, 54-60 Baker Street, London, W1U 7BU UK
New Generation Ski and Snowboard Limited is the agent of each of the service providers listed below:
- Telephone: +44 1462 674000
- Email: info@skinewgen.com
- Syndicat de New Generation which is a French Syndicat with Siret number 832 168 629 00018 with a registered address at Immeuble Le Ceylon, 73120, Courchevel, France and physical address at 67, Chemin des Faverges, 73350, Bozel, France.
- New Generation Ski School SARL, a Swiss company with company registration number CHE-113.308.436 with a registered address at Chemin de la Gare 1, 1934 Le Chable, Switzerland.
- You can contact any of the above-mentioned companies through your booking agent, New Generation Ski and Snowboard Limited at info@skinewgen.com.

General

Entire Agreement: This agreement supersedes all prior agreements, arrangements and understandings between the parties and constitutes the entire agreement between the parties relating to its subject matter. The parties confirm that this agreement contains all matters upon which they have relied to enter this agreement and they have not relied on any matter not referred to. It is a condition of this agreement that you obtain insurance cover for all events arising from and/or connected with your lessons.
No partnership or agency: Nothing in this agreement shall establish any agency, or partnership between any of the parties, save as expressly set out in this agreement.
Assignment: New Generation Ski and Snowboard and/or the Provider shall be entitled to transfer this agreement and/or any of its rights and obligations whether in whole or in part from time to time without your consent.
Third Parties: The Contracts (Rights of Third Parties) Act 1999 shall not apply to this Agreement.
Law and Jurisdiction: Your agreements with New Generation Ski & Snowboard Ltd and the Provider are governed by English law and you hereby irrevocably submit to the exclusive jurisdiction of the English courts, in each respect including non-contractual claims.

T&Cs Archive

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UK office: +44 1462 674 000
Lines open: Monday – Friday 9:00 – 17:00 UK