Buying Terms & Cancellation Policy

New Generation Ski & Snowboard School Terms and Conditions

The following terms on this page apply to bookings made in France and Switzerland from 30/04/2022.

For all bookings made in Austria from 12 May 2023 onwards, please find the T&Cs here.

1. General Terms and Conditions
   1. New Generation Ski and Snowboard Ltd is a booking agent for multiple entities that supply the ski/snowboard instruction covered by your booking.
   2. By booking with us, you agree to the Terms and Conditions listed below. Please refer to our website for a description of the products mentioned below.
   3. Occasionally, we make special offers. If the offer contradicts these General Terms and conditions, the terms of the offer override them to the extent that they do.
   4. All quoted prices are for ski instruction only at one of our designated resorts. You must arrange and pay separately for all other potential costs connected with the lesson(s) booked, such as equipment hire, lift passes, accommodation, and insurance.
   5. All bookings are subject to the same Terms and Conditions. Bookings made using a credit or gift voucher aren’t eligible for a cash refund, and a new voucher will be issued for the appropriate amount.
2. Contract
   1. Your contract is with the Syndicat de New Generation(2,1) (France), New Generation Austria GmbH (Austria) or New Generation Ski School SARL (Switzerland). Your contract is with the entity registered in the country where your lessons occur (referred to as “the Provider” below). References to “we”, “us” and similar references below are references to one of these entities. New Generation Ski & Snowboard Ltd will manage your booking. “You” refers to the person making the booking and those for whom you book lessons through New Generation Ski and Snowboard Ltd.
      1. Syndicat de New Generation is a union of professional, independent ski instructors delivering services marketed by the Agent, New Generation Ski and Snowboard Limited. 
   2. If we believe that incorrect information has been provided regarding the age or level of a child or adult, and we do not have space to move them to an appropriate lesson, we reserve the right to exclude them from the lesson without offering a refund or otherwise being liable to you.
   3. Please make sure that you check where you need to meet our instructor for your lesson(s). This information can be found on our website, from your tour operator booking agent, or by contacting us. It is your responsibility to ensure that you and those that you arrange lessons for are in the right place at the right time for lessons. Any delays to the start time due to you not being able to locate the instructor will unfortunately not be refunded, and we will not be able to make up the time at the end of the lesson.
   4. In some lessons and clinics, your instructor might take you off-piste or outside of the piste markers. Please check your insurance policy to ensure that you have adequate insurance for injuries suffered off-piste. In some off-piste-specific sessions, you must wear avalanche safety equipment. If you don’t have any, we can point you to where you may be able to hire suitable equipment. We reserve the right to remove clients from these sessions if appropriate safety equipment isn’t used by the client.
   5. Skiing and snowboarding are hazardous activities that you undertake at your own risk. You must obtain insurance for your skiing lessons. The Provider will not be responsible for death or any injury, losses or accidents however, they may occur during lessons, other than where the Provider’s own negligence causes the accident. Instructors will decide what they consider appropriate terrain for the level of skiers or boarders in their lessons. This may be on or off the piste. You must ensure that you and everybody you book on behalf of have insurance to cover this eventuality, or you must decline to go off-piste. If you or those for whom you’ve booked do so without such insurance, it will be due to your own negligence. If you or any of your party become uncomfortable, you must tell the instructor immediately so they can take immediate action to keep you safe.
   6. There may be circumstances in which we need to contact you during your holiday. You’re responsible for ensuring that we have your current and up-to-date contact details and a means of contact where you’ll receive and notice our messages and attempts to contact you instantly.
3. Client Code of Conduct
   1. All persons who use our services must always act in a safe and appropriate manner, both on and off the snow. Situations can develop for the worse very quickly in mountainous environments without any indication that they might happen. We reserve the right to remove and exclude anyone from lessons without warning (and without giving any reason at the time) to those not adhering to relevant safety guidelines and/or instructor directions. This can be expected where you’re in any way endangering yourself or others, where the experience of other participants is being adversely affected, where physical or verbal abuse of any other person is evident or suspected, and whether or not you believe exclusion is acceptable. You’ll not be entitled to any refund or reimbursement in such a circumstance.
   2. Such situations may include but aren’t limited to the following:
      1. not adhering to the safety guidelines mentioned by the instructor and/or using your common sense to keep yourself safe;
      2. not following directions given to you by the instructor;
      3. failing to adhere to the International Ski Federation Code of Conduct – ie the 10 FIS Rules of Conduct;
      4. skiing under the influence of alcohol or any drug that may adversely affect your physical coordination or mental state;
      5. putting any other person at risk of injury and/or in danger; and
      6. not following government safety protocols.
   3. You remain responsible at all times for the conduct of persons you book services for.
4. Operational Interruptions
   1. If the resort is open (or partly open), the services will be delivered as planned to the extent available. Our instructors will use the open areas available to them to deliver the services in a manner that ensures your safety.
   2. Interruptions in resort operations and how resorts administer their businesses are beyond our control. Where decisions made by resorts impact the usual delivery of our services, you’ll not be entitled to any reimbursement, compensation or discount. Such situations may include but aren’t limited to the following: Technical malfunction, strike, adverse weather conditions, excess or insufficient snow cover, power failure, disease outbreak, epidemic, resort closure and/or volume restrictions on visitor numbers. Upon request, we’ll provide a letter to your insurer to assist you with your insurance claim. We’ll not be liable to you for any such event, however it arises.
5. Force Majeure
   1. In no event shall the Provider of the services be held responsible or liable for any failure or delay in the performance of its obligations where it was legally and/or physically impossible for the lessons to be performed, such as an event covered by the term ‘Act of God’ (e.g. severe weather, volcano eruption, earthquake) or events such as war, epidemic, disease control measures implemented by the ski resort, government intervention (including deleted legislation and executive orders, refusal of licence to operate for political reasons, travel restrictions), strike, criminal and/or tortious conduct on your part or any other event beyond the control of the supplier (a “Force Majeure Event”).
      1. New Generation Ski and Snowboard Ltd shall notify the other party as soon as is practicable following the commencement of a Force Majeure Event.
      2. It is understood that we’ll use reasonable efforts which are consistent with accepted practices within the snow sports industry to resume performance as soon as and if practicable in the circumstances as they exist at the time;
      3. In the event of a Force Majeure Event, where we can’t resume performance in time for the contract to be fulfilled, you’ll not be entitled to a refund.
6. Cancellation
   1. Payment is required in full at the time of booking (unless otherwise arranged and confirmed in writing by us). To qualify for a refund where due, you must inform us of all cancellations in writing by email to customersupport@skinewgen.com. In the event of cancellation by you for whatever reason, reimbursement will be calculated as follows:
      1. 45 days or more (before the first lesson commences), we’ll reimburse 100% of the booking value.
      2. 44 – 29 days (before the first lesson commences), we’ll reimburse 90% of the booking value.
      3. 28 – 15 days (before the first lesson commences), we’ll reimburse 70% of the booking value.
      4. 14 days or less (before the first lesson commences), there will be no reimbursement.
   2. If you can’t attend the lesson on the day, we’ll not reimburse you for the value of the missed lesson. We can provide a letter to your insurance company.
7. Flexible Booking Fee
   1. When Available and Applicable, our Flexible Booking Fee must be selected and paid for when booking. 
   2. If you’ve paid our Flexible Booking Fee, we’ll guarantee a full refund of your total lesson costs up to 48 hours before the start time of your first lesson.
   3. The Flexible Booking Fee itself is non-refundable and will still be charged in the event of any cancellations. 
   4. The Flexible Booking Fee only guarantees you the right to a full refund as outlined above. Partial cancellations and alterations aren’t covered.
8. Age Requirements of our Lessons
   1. We reserve the right to remove guests from our groups at the start of the lessons with no reimbursement if it is apparent to the instructor that the person doesn’t meet the age restrictions stipulated in Appendix One and, where applicable if the parent/guardian of the child can’t produce proof of their age.
9. Level
   1. A full description of each lesson type and level is available on our website. You must ensure that you book yourself and the others in your party into the correct level and lesson type. Where we think it is necessary for safety reasons, or you’ve booked yourself or those in your party into the wrong level, we reserve the right to remove the pupil from the lesson without issuing a refund. Where possible, we’ll move clients to a more level-appropriate group, but this isn’t guaranteed.
10. Group Lessons and Clinics
    1. At the start of group lessons, we’ll check your level. If necessary, we may move people between groups to ensure the smooth running of the lessons. Accordingly, we may have to alter group sizes. This may mean that groups increase to one above the advertised maximum.
    2. Group Courses will leave the meeting point at the start time detailed on your booking confirmation. Please arrive 5 – 10 minutes before this to allow our team to check into your session and provide you with any additional equipment you’ll need.
    3. All Adult and Children Group lessons need a minimum of 3 people to run for their full duration.
    4. If you’re the only person booked into a group product, we’ll contact you no later than Friday of the preceding week to discuss your options:
       1. You can cancel the lessons for full reimbursement, or we’ll shorten the product into private sessions, where possible, as outlined below.
          1. Adult Group Lessons – 2 x 2 Hour Lessons
          2. Childrens Group Lessons – 8 hours of Lessons
          3. Whippersnappers Groups – 2 x 2 Hour Lessons
          4. Off-piste courses can’t be shortened for one student and will be cancelled
          5. All Sunday Starters can’t be shortened for one student and will be cancelled
    5. If only two pupils are booked into a Group Product, the course will automatically be shortened as outlined below. There will be no reduction in cost.
       1. Adult Group Lessons – 4 x 2 Hour Lessons
       2. Childrens Group Lessons – 4 x 4 Hour Lessons
       3. Whippersnappers Groups – 4 x 2 Hour Lessons
       4. Off-Piste Group Lessons, the course will be shortened from 6 to 4 Hours
       5. Sunday Starters will run with two pupils booked in
    6. We reserve the right to change the lesson start time. Should this happen, we’ll let you know.
11. Data Usage and Privacy
    1. On our privacy policy page, you can see how New Generation Ski and Snowboard Ltd use your personal data.
    2. The privacy policies of the Providers are located at:
       1. Syndicat de New Generation; and
       2. New Generation Ski School SARL.
12. Photography
    1. During your lessons, we may take photos and videos of clients (including children under 18) for coaching and marketing purposes.
13. Contact Details
    1. New Generation Ski and Snowboard Limited, an English company with registered number 08491313 and located at Fifth Floor Watson House, 54-60 Baker Street, London, W1U 7BU UK
       1. Telephone:    +44 1462 674000
       2. Email:        info@skinewgen.com
    2. New Generation Ski and Snowboard Limited is the agent of each of the service providers listed below:
       1. Syndicate de New Generation, a union of professional, independent ski instructors delivering services marketed by the Agent, New Generation Ski and Snowboard Limited. Siret number 832 168 629 00018 with a registered address at Immeuble Le Ceylon, 73120, Courchevel, France and physical address at 67, Chemin des Faverges, 73350, Bozel, France.
       2. New Generation Ski School SARL is a Swiss company with company registration number CHE-113.308.436 and a registered address at Chemin de la Gare 1, 1934 Le Chable, Switzerland.
       3. You can contact any of the above-mentioned entities through your booking agent, New Generation Ski and Snowboard Limited, at info@skinewgen.com.
14. General
    1. Entire Agreement: This agreement supersedes all prior agreements, arrangements and understandings between the parties and constitutes the entire agreement between the parties relating to its subject matter.  The parties confirm that this agreement contains all matters upon which they have relied to enter this agreement and have not relied on any matter not referred to. It is a condition of this agreement that you obtain insurance coverage for all events arising from and/or connected with your lessons.
    2. No partnership or agency: Nothing in this agreement shall establish any agency or partnership between any of the parties save as expressly set out in this agreement.
    3. Assignment: New Generation Ski and Snowboard and/or the Provider shall be entitled to transfer this agreement and/or any of its rights and obligations, whether in whole or in part, from time to time without your consent.
    4. Third Parties: The Contracts (Rights of Third Parties) Act 1999 shall not apply to this Agreement.
    5. Law and Jurisdiction: Your agreements with New Generation Ski & Snowboard Ltd and the Provider are governed by English law. You hereby irrevocably submit to the exclusive jurisdiction of the English courts in each respect, including non-contractual claims.

Appendix One